Do you already have a WordPress website but are unsure what you need to do to make sure it keeps running smoothly?
Don’t worry, we’ve got your back! We’ll fix anything that’s broken, update what needs to be updated, back-up everything and ensure your site keeps running like a well oiled machine.
Our experts make your website faster, more secure and totally headache free! All you need to do is take the credit!
Your website is your livelihood and you spent a lot of time and money building it. What would happen if a hacker or software issue broke your website? Would you know how to fix it? How much business would you lose while your website was offline?
It can cost thousands of dollars to fix hacked website – much more if you need to rebuild your website from scratch (plus weeks of downtime). Why take a chance?
Our WordPress experts make sure your website never has an issue so you can spend your time growing your business. You also get our amazing full service web hosting, website speed optimization, a free SEO analysis and a whole bunch more.
Do You Offer Web Hosting?
All of our packages include web hosting because it makes ensuring your website is running smoothly massively simpler. If your site was hosted on another web host we would have to contact their tech support each time there was a problem. Because your site is on our servers, we can just fix the problem. Dead simple.
What If My Site Is Hosted Somewhere Else?
No problem at all, that’s part of our WordPress Support service. We handle moving your website to our web servers for free!
What Do You Need To Get Started?
We will need three things to get started:
- Access to your WordPress admin dashboard (your WordPress username and password must have Administrative privileges)
- FTP access to your current web server
- Access to your domain name to set-up your new specialized hosting on our web servers
What If My Website Gets Hacked?
That’s why we have back-ups. We will usually just revert your website to a back-up that has not been compromised and you’re back up and running. If the damage is too severe and can’t be fixed by reverting to a back-up we will do our best to fix the damage. If your website can not be fixed we will propose a range of options* to get you back online as soon as possible.
How Much Support Do I get Each Month?
Each of our plans offer a set number of support requests each month. If you need a little more support one month we’re pretty easy going. If you need a lot more support we just bill for the extra work (don’t worry, we talk to you about it first). If you’re consistently needing more help you’re always free to upgrade to a different support plan at any time.
What If An Update Breaks My Website?
That’s why we have back-ups. We do everything in our power to ensure an update won’t cause problems, but sometimes it’s just out of our control. If your site uses a plugin or a theme that’s no longer compatible with the latest version of WordPress we will work to find an alternative*.
Does My Website Have To Be Built Using WordPress?
Yes, we can’t offer any of our SuperHero WP packages to a non-WordPress website. We can still help you, but we will create a custom solution for your needs, just contact us for more information.
What Forms Of Payment Do You Accept?
We accept Visa, MasterCard and American Express for payment. After you sign-up, your credit card will be charged on a monthly basis until you decide to cancel your subscription. We also offer a yearly payment plan that saves you quite a bit of money.
Am I Stuck With A Contract?
There are absolutely no contracts for our WordPress Support plans – you pay on a month-to-month basis. You can cancel your service at any time.
Can I Switch Plans If My Needs Change?
Of course, You can switch to a higher or lower plan at any time.
What Is Your Refund Policy?
We stop billing as soon as you notify us that you would like to cancel your support plan. If you cancel within 5 days of your last payment a full refund of that months fee will be issued*.
What If I Don’t Need Monthly Support?
You just need a few questions answered and you’re comfortable handling the maintenance of your WordPress website – we’ve got you covered. Just contact us and we’ll be happy to help!
How Do I Submit A Request For Updates Or Changes To My Website?
Asking for changes or updates is as simple as sending an email – just let us know whenever you need something and we’ll take care of it. It’s really that simple. And if your request is over and above what your SuperHero WP plan includes we’ll let you know and figure out the best and most cost efficient way to proceed.
What If I Decide I Want To Redesign My Website - Can You Help With That Too?
Of course, we are experts at building amazing WordPress and WooCommerce websites, and we already know your current website inside and out so it will make the process easier! Contact us to discuss what your needs are and we can work out a budget and timeline that works for you.